Code of Conduct & Resort Procedures

Private residences and staff only areas are strictly off limits to guests and delegates.

• Portable speakers, boom boxes and similar devices are not permitted for use outside your accommodation unit. This includes the indoor pool area and the common grassed picnic areas.
• Please keep noise to a reasonable level during daylight hours, out of respect for surrounding guests and permanent residents.
• No amplified music at any time after 10.00pm.
• Delegates walking back from the conference rooms to their cabins or campsites in the evening should keep noise to a minimum.

• Electric scooters and electric bikes are prohibited anywhere within the grounds of Wollongong Surf Leisure Resort.
• Ball sports are to be kept to a minimum around accommodation units, main buildings and residential houses.
• Ball sports are not permitted inside the conference rooms or the auditorium.

• Access to the pool is via Reception only.
• The exit door at the rear of the pool area must remain closed at all times.
• The indoor pool is for in-house guests only. Day visitors are not permitted.
• Members of the public and day visitors must hold a current, valid WSLR Pool Pass to enter.
• Large inflatable items are not permitted in the pool.

Applies to groups with catering included in their package.

Meal times

• All persons must arrive at the set times shown on your final confirmation document.
• If your meal times need to change, please advise our Head Chef or Reception at your earliest convenience.

In the dining room

• Commercial takeaway food is not permitted in the dining room during meal times when WSLR is catering for your group.
• All crockery, cutlery and glassware must remain in the dining room. Please do not take items back to your accommodation or the conference rooms.
• Additional charges may apply if the dining room is left in an excessively untidy or dirty condition requiring extra cleaning.

Alcohol

We are a non-licensed premises, however BYO alcohol is permitted. Intoxication will not be tolerated. Please advise us in advance if your group will be consuming alcohol with any of your meals.

If your group is self catering, you are responsible for all cleaning and for supplying everything you need, including:

• Plates, bowls, cutlery, cups and utensils
• All cleaning equipment and products to clean up after your meals, if you are using the Marquee or a common area

Applies to groups with conference spaces included in their package.

Changes to your booking

If the times you need the conference rooms change, please advise Reception at your earliest convenience.

After hours lock up

If your group is using the conference rooms after 8.45pm, you will be required to carry out a self lock up at the end of the day's use. There is an alarm pad in the conference room, which must be armed as you leave for the night to secure the room overnight.

1. Leave the room clean, neat and tidy, and as you found it.
2. Close and secure all doors and windows.
3. Arm the alarm at the pad as you leave.
4. Keep noise to a minimum as delegates walk back to their cabins and campsites.

Our staff disarm the alarm each morning at approximately 6.30am.

Condition of the rooms

• Charges may apply if the lock up is not carried out correctly and the building is left unlocked or unalarmed.
• All conference rooms are to be left clean, neat and tidy, and as they were found. Charges may apply for rooms left unclean. Vacuums are available on request.
• If you are still using the conference rooms after your departure time, all vehicles must be moved to the front carparks.

• Guest vehicles must remain parked at their allocated accommodation and are not to be driven up to the conference rooms or the main building.
• Day visitors are to park in the front carparks, before the boom gate, or off site and walk in.
• Please make sure every vehicle is in its allocated parking area, to avoid confusion with other guests.

Unless different arrangements have been agreed with the Director or our onsite Managers, we ask that you vacate your accommodation and return all keys to Reception by these times.

Wi-Fi

Search for WSLR WIFI in your device's network list and you will be connected automatically. No password is required.

Water & water bottles

We encourage everyone to bring a reusable water bottle to reduce plastic waste from bottled water. There are filtered water stations at three locations around the Main Building where you can refill.

After hours

A responsible adult must be nominated as your Group Manager. This person agrees to assist with all conduct and security matters concerning your group, and their assistance is essential between 9.00pm and 8.00am.

Breaches of this code of conduct

• Loutish behaviour by any member of your group.
• Noise emanating from a unit after 10.00pm. This breach may result in the eviction of your entire group, with no credit or refund granted.
• Excessive noise after 10.00pm from a room containing more persons than indicated on the rooming list. This is regarded as a double breach.
• The excessive use of alcohol, or offensive language.

Group Manager responsibilities

• The Group Manager must not depart the WSLR grounds while any member of the group remains on site.
• The mobile phone nominated by the Group Manager, or an agreed alternative, must not be switched off at any time during your stay.